Refund Policy

This Refund Policy clearly defines the standardized rules for returns, refunds, order cancellations and fund settlements for all products purchased on our website. The policy is formulated to provide transparent, fair, and customer-friendly shopping protection for all users. Our core principle is to deliver a worry-free shopping experience with clear rules, efficient processing, and zero hidden charges. All refund services are applicable to all orders settled in US Dollars on this website, and all service standards are unified and open to every customer. By placing an order and completing a purchase on our website, you fully acknowledge and agree to all terms stated in this Refund Policy.

1. General Refund Terms

We maintain a lenient and customer-oriented refund mechanism to fully protect consumer shopping rights. All products available on our website support standardized return and refund services within a valid service cycle. We adhere to efficient processing standards for all refund applications, ensuring every legitimate refund request is reviewed, verified and completed in a timely manner. There are no hidden handling fees, deduction fees or unreasonable threshold restrictions in the entire refund process.
All order settlement currencies are unified in US Dollars, and all refund amounts will be calculated and returned in the original transaction currency. The final refund amount is subject to the actual payment amount of the user’s order, excluding any unofficial offset or arbitrary deduction. We guarantee that all refund rules are open, transparent and consistent for all users.

2. Return Eligibility & Time Limit

We provide a 60-day return window for all purchased products. Users who are unsatisfied with the received products, or encounter product matching problems, packaging problems and other non-artificial damage situations, can initiate a return and refund application within the valid return period. This return window starts from the date users receive their packages, covering a sufficient trial and inspection cycle for daily health and nutritional products.
To ensure successful return verification, all returned items must be kept in unused, unopened, and intact condition with complete original packaging and accessories. Products that are damaged artificially, severely worn, or missing original packaging will not be eligible for standard return and refund services. This rule is formulated to ensure standardized secondary inspection and processing of returned goods, and maintain fair service standards for all customers.

3. Standard Refund Processing Cycle

After we receive and complete the inspection of your returned products, we will confirm the eligibility of the refund application immediately. Once the return verification is approved, we will complete the official refund processing within 5 to 10 working days. The entire process includes internal review, financial confirmation and fund settlement to the original payment channel.
The arrival time of the refund depends on the processing rules of your original payment platform and bank channel. We will complete all operating procedures on our side within the specified time limit and will not delay the refund settlement without reason. Users can check the account balance and order status through the original payment channel to confirm the refund arrival.

4. Logistics & Fee Explanation for Returns

Our daily free global shipping service covers the initial delivery of all orders. For return logistics expenses caused by user-initiated return applications, relevant return freight rules will be implemented in accordance with standardized cross-border retail norms. For returns caused by product quality problems, delivery errors, or our official responsibility, we will bear the corresponding return-related costs to ensure zero loss for users.
All tariffs and additional fees incurred during the initial international transportation and customs clearance process are fully undertaken by our side, and users will not bear any extra costs in the whole shopping process. This rule is always implemented stably and will not change due to subsequent return and refund operations.

5. Conditions for Full Refund & Partial Refund

Users can apply for a full refund when the products meet the standard return conditions and pass our complete product inspection. Full refund covers the total product amount paid by the user, with no additional deductions. For orders with official discount activities, the refund amount will be calculated according to the actual final payment amount of the order.
In case of partial product return for multi-item orders, we will implement a proportional refund according to the unit price of the corresponding products. The proportional calculation standard is transparent and clear, and no arbitrary deduction will be generated. All refund details can be queried through official customer service channels.

6. Order Cancellation Rules

Users can apply for order cancellation before the order is officially shipped. All successfully cancelled orders will trigger a full refund process, and we will return the full payment amount to the original payment account in accordance with the standard refund cycle. Our official order processing and shipping arrangement will be completed within 1 to 3 working days after payment confirmation, and users can submit cancellation applications in a timely manner according to the order status.
Once the order has entered the shipping process and generated logistics delivery records, the order cannot be cancelled actively. Users can wait for the package to be delivered and then initiate a return and refund application in accordance with the 60-day return policy.

7. Abnormal Situation Processing

In case of abnormal situations such as package loss, serious transportation damage, and wrong product delivery during logistics transportation, users can take the initiative to contact us through the Contact Us page. After verifying the abnormal situation, we will provide users with two solutions including re-delivery and full refund according to the actual situation, fully protecting the legitimate rights and interests of users.
For refund applications delayed or failed due to payment channel exceptions, account information errors and other user-side reasons, users can feedback through the official contact channel. We will assist in checking the refund status and solve the fund settlement problem for users.

8. Service Consultation & Policy Update

If you have any questions about return conditions, refund cycle, refund amount calculation and other policy contents, you can contact our professional customer service team through the Contact Us page on the website at any time. We will provide accurate explanation and targeted problem solving services.
We reserve the right to optimize and adjust this Refund Policy according to service upgrade and industry standard changes. The latest policy content published on the website shall prevail. Users are recommended to check the relevant terms regularly. Your continued use of website shopping services is deemed to be your recognition and acceptance of the latest refund policy rules.