Terms of Use

These Terms of Use govern your access to and usage of our website services, including all webpage browsing, product viewing, order placement, transaction behavior, and official service interactions. The purpose of these terms is to establish a safe, standardized, and fair usage rule system for all website visitors and registered users. All forms of access and use of this website shall be regarded as your full understanding and voluntary acceptance of all contents of these Terms of Use. We provide website access and commercial services based on the principles of openness, transparency and customer orientation, and all users shall abide by the unified usage specifications while enjoying platform services.

1. Website Service Overview

Our website is an online retail platform dedicated to providing high-quality plant-based nutritional products, including plant protein powder, collagen supplements, nutritional bars and other daily health supplements. We provide users with complete online shopping functions, including product display, independent order placement, online payment, logistics distribution tracking, after-sales service application and other supporting services. All website functions and service contents are officially launched and uniformly operated by our team.
We reserve the right to adjust, update, optimize or suspend part of the website functions according to service operation needs, platform iteration and business development. We will ensure the stability and continuity of core shopping services during normal operation, and try our best to provide users with smooth and complete online shopping experience.

2. User Eligibility & Account Usage Rules

All users who access and use this website must be individuals with full civil capacity and legal online shopping qualifications. When you use this website for browsing shopping and transaction services, you guarantee that all personal information you submit is true, accurate, valid and complete, and you will not use false information or impersonate others to use website services.
Users are solely responsible for maintaining the security of their browsing environment, device permissions and personal information. Any shopping behavior, order operation and service application generated under your access authority shall be deemed to be operated by you personally, and you shall bear corresponding behavioral responsibilities. If you find abnormal account access or unauthorized operation, you can contact us through the Contact Us page in a timely manner to apply for verification and protection processing.

3. Commercial Usage Specifications

All contents of this website, including product pictures, text descriptions, brand styles, webpage design, product parameters and copywriting content, belong to the platform’s official business resources. Users are allowed to browse, query and purchase products for personal daily use only. Any form of unauthorized commercial use is prohibited, including but not limited to secondary sales, commercial reprinting, content copying, screen recording dissemination, data crawling and resource stealing.
Users shall not use this website to carry out any behavior that violates public order and good customs and platform operation specifications, including publishing malicious comments, harassing customer service, repeatedly submitting invalid orders, maliciously returning goods, and interfering with normal website operation. Once any irregular user behavior is found, we have the right to restrict part of the user’s platform access authority according to the actual situation to maintain the normal service order of the website.

4. Product & Information Accuracy

We always adhere to the principle of honesty and transparency, and strive to ensure that all product information, price information, ingredient descriptions and service rules displayed on the website are true, accurate and consistent. All product introductions are based on real product attributes and official ingredient standards, without false publicity, exaggerated efficacy or misleading description.
Due to objective factors such as display device difference, light shooting environment and manual parameter adjustment, there may be slight visual differences between the webpage display effect and the physical product. Such subtle differences do not affect the core quality, ingredient composition and normal use effect of the product, and shall not be regarded as inconsistent product description or quality problems. We strictly control the quality of all products to ensure that all commodities sold on the platform meet clean, safe and high-quality health standards.

5. Transaction Service Rules

All orders on the website are uniformly settled in US Dollars. All displayed prices are final prices, and no hidden fees or additional charges will be charged during the whole transaction process. We provide global free shipping services for all orders, and fully undertake all tariffs and customs clearance fees incurred in cross-border transportation. Users do not need to bear any extra costs except the product payment amount.
All paid orders will be processed and shipped within a unified standard cycle, and the goods will be delivered to the user’s designated receiving address within a stable delivery period. We implement standardized return and refund service rules. Users can apply for return services within the valid return cycle, and all qualified refund applications will be completed within the official refund processing cycle. All specific transaction service details are subject to the unified order rules, shipping policy and refund policy of the website.

6. Intellectual Property Protection

All text content, picture materials, page layout, design styles, logo elements and data information published on this website are protected by intellectual property related specifications. Without our official written permission, no individual or institution may copy, reproduce, modify, disseminate, resell or use the above resources for any commercial purpose.
Users shall respect the intellectual property rights of the website during use. Any unauthorized infringement behavior will violate the platform usage specifications. We reserve the right to pursue corresponding responsibilities for any malicious infringement of platform intellectual property rights.

7. Third-Party Links & Services

This website may contain display entries and link channels of third-party platforms during operation. All third-party links are only for user convenience and auxiliary browsing needs. We do not control and assume no responsibility for the content accuracy, service quality, data security and transaction rules of third-party platforms.
When users click to jump to third-party links for browsing and operation, they need to independently bear the corresponding usage risks. All behaviors occurring on third-party platforms are not restricted by these Terms of Use and our website policies. Users are advised to carefully identify the authenticity and security of third-party platforms before operation.

8. Service Limitation & Exclusion of Liability

We will try our best to maintain the continuous, stable and safe operation of the website, but we do not guarantee that the website service will be completely uninterrupted and error-free. Under objective conditions including network failure, system maintenance, equipment failure, force majeure and other uncontrollable factors, temporary service suspension, system delay or data abnormality may occur, which do not belong to platform service defaults.
We are not responsible for user losses caused by the following situations, including incorrect information filled by users, abnormal payment channels, personal operation errors, unauthorized account login, and user failure to abide by platform usage specifications. All user operation behaviors on the website are independently judged and operated by the user, and the user shall bear the corresponding risks alone.

9. User Communication & Feedback Channel

If you have any questions, suggestions or disputes about website usage, service functions, product transactions and rule interpretation, you can contact our official customer service team through the Contact Us page. We will adhere to a fair and sincere attitude, respond to user demands in a timely manner, and properly solve user problems and feedback.

10. Terms Update & Validity

We reserve the right to adjust and optimize these Terms of Use according to website service upgrades, business adjustments and industry standard updates. The updated terms will be released on the website page in a timely manner, and the officially published content shall prevail. Your continued browsing of the website, use of platform functions and submission of purchase orders after the terms update will be deemed as your recognition and acceptance of the latest usage terms.